Spare Parts Solutions for Consumer Products
Spare parts, service and product information are essential for successful after-sales service and guarantor for satisfied end customers in the area consumer goods (household, garden, kitchen appliances, etc.).
- interactive spare parts catalog
- user groups and login
- customized spare parts data
- Import Wizzard
- variant list of parts
- interfaces to ERP/PLM/PDM
Within our service portals we differ between public and protected areas: Protected areas are only accessible by entering username and password and allow the creation of dealers, as well as the link with prices and discount groups. Thus, the customer only sees the prices corresponding to his log-in associated with the system. The same applies to the storage of service information that is visible to different user groups (service technicians, B2B partners, end customers, anonymous customers).
The basket as a central element of the ordering process is one of the basic functions of an effective service portal solution: It can be integrated in all common shop systems (Hybris, Magento, Oxid Sales, etc.) or completely mapped in door2parts. Baskets can be changed, saved and recalled later. Even in the case of a system interruption, it remains.
Different shipping methods and payment options complete the package: The shipping methods are managed within a delivery table and can be extended by further categories at any time. After order completion, it is possible to track the order and view the current shipping status.