Service Portals for Mechanical Engineering
Fast processing and access to relevant information are essential for the effective fulfillment of customer and supplier requirements in the mechanical engineering sector. Our service and customer portals provide optimal service round the clock: View maintenance information, add relevant spare parts to the basket and handle orders within just a few clicks - quickly and easily.
Functionality overview
- interactive spare parts catalog
- documents
- Hotspots
- user groups and login
- customized spare parts data
- Import Wizzard
- Content Management System
- variant list of parts
- interfaces to ERP/PLM/PDM
- Deep-Zoom
- 3D-Integration without Plug-In
- Virtual Reality Solutions
To create your individual service and customer portal, the data is imported via interfaces (ERP, PLM / PDM) or manually entered by using our editorial system. Graphics can be read directly in all common image formats. Basically, 2D pixel graphics (.jpg, .tif) or svg files are used to display the individual parts groups. Should an even more precise identification be desired, then also plug-in-free interactive 3D representations are possible. Further information can be found in our 3D module.
Depending on the specification, a functionality for B2B or B2C is available, which can be supplemented by a powerful eCommerce module (door2shop), document integration and variant matrix.
The modular structure of our software solution allows individual customization options according to customer requirements and impresses with its high flexibility and user-friendliness.
Optimize your business processes through improved service!
