New Service Portal for Bytronic Glass
Bystronic Glass has been using a system for the generation of electronic spare parts catalogs for many years. In view of Bystronic's requirements such as "information everywhere" or online orders, the existing system was replaced by the door2solution software solution to meet future requirements.
"As an innovation- and quality-oriented company, we are constantly striving to optimize our services and meet the expectations of customers to the highest level. door2solution's spare parts catalog solution not only impresses with its high-quality standards, but also with its increased user-friendliness for our stakeholders and is by this means foundation for further innovations already foreseen in this area ", said Thomas Mayer, Head of Engineering & New Product Development Bystronic Maschinen AG in Switzerland.
door2parts, the software for interactive spare parts catalogs, enables optimal representations of machines and allows with the help of the seamless Deep-Zoom functionalities a high-resolution presentation of the detail-rich machine components.
The SAP-based drawings are transferred as PDF or TIFF. A customer-specific BOM is automatically assigned to a customer because each machine is different and requires its own documentation.
Documents can be assigned to each plant and machine, thus extending the solution into an extensive service and documentation portal.